Shipping, Returns & Exchange Policy – Hubs Tool

Last Updated: September 2026

At Hubstool, we aim to deliver tools, hardware, machinery, and equipment safely and efficiently across Pakistan.

1. Delivery Coverage

Hubstool delivers products to customers across Pakistan through courier and logistics partners.

Delivery availability may vary for remote and hard-to-reach areas.

2. Delivery Charges

  • Orders above Rs. 5,000 qualify for free delivery.
  • Orders below Rs. 5,000 have a standard delivery charge of Rs. 300.
  • Special delivery charges may apply to certain remote areas. If applicable, we will inform the customer before dispatch.

3. Delivery Time

Most orders are dispatched after order confirmation. Delivery time depends on the destination, courier service, product availability, and other logistical factors.

Delivery may take longer during:

  • Public holidays
  • Sales and promotional periods
  • Weather conditions
  • Courier delays
  • Remote-area deliveries
  • Unexpected logistical issues

Delivery estimates are approximate and are not guaranteed delivery dates.

4. Order Processing

Orders may be confirmed through phone call or WhatsApp before dispatch.

Hubstool may contact the customer to verify:

  • Customer name
  • Complete delivery address
  • Mobile number
  • Product name
  • Order quantity

Orders with incomplete or incorrect information may be delayed until the details are confirmed.

5. Order Tracking

Where tracking information is available, Hubstool may provide courier tracking details through WhatsApp, SMS, phone, or other available communication channels.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional delivery arrangements or charges may apply.

7. Delayed Deliveries

Hubstool works with third-party courier services. Therefore, delays caused by courier operations, weather, road conditions, strikes, public holidays, or other circumstances outside our control may occur.

If your parcel is delayed, contact Hubstool. Our team will assist with the available tracking and delivery information.

8. Damaged Parcels

If your parcel appears visibly damaged at the time of delivery, please contact Hubstool as soon as possible.

Where possible, take clear photographs or record an unboxing video showing the parcel and product condition.

For damaged, incorrect, missing, or defective products, customers should contact Hubstool within 7 days of receiving the order.

Claims are subject to verification and the applicable Return & Exchange Policy.

9. 7-Day Return & Exchange Window

Customers can contact Hubstool within 7 days of receiving an order if they receive a wrong, damaged, missing, or eligible defective product.

The product should be returned in the condition required under our Return & Exchange Policy, along with its original packaging, accessories, and other supplied items where applicable.

The 7-day period does not cover damage caused by misuse, accidental damage, unauthorized modification, improper installation, normal wear and tear, or other issues excluded under our applicable policies.

10. Delivery Refusal

Customers should not refuse a parcel solely because of a change of mind without first contacting our team at Hubstool.

For eligible return or exchange cases, please contact our support team for instructions.

11. Customer Support & Complaints

For delivery complaints, order issues, damaged parcels, or other customer support matters, contact Hubstool through the following numbers:

Complaint Number: 0334-9410934

Customer Support: 0328-8609300

Customer Support: 0328-9100994

You can also contact Hubstool through our official WhatsApp or other contact channels listed on our website.

Please provide your order number, name, mobile number, and product details when submitting a complaint so we can assist you more quickly.

12. Contact

For shipping and delivery questions, please contact Hubstool using the official contact details provided above.

 

Return & Exchange Policy

Last Updated: September 2026

At Hubstool, we want every customer to receive the correct product in good condition. If you receive a wrong, damaged, missing, or eligible defective product, you can contact us within 7 days of receiving your order.

1. 7-Day Return & Exchange Period

Customers must report an eligible return or exchange request within 7 days of receiving the order.

Requests made after 7 days may not be accepted unless Hubstool approves an exception.

2. Eligible Returns & Exchanges

A return or exchange may be considered if:

  • You received the wrong product.
  • The product arrived damaged.
  • An essential item or component is missing.
  • The product has an eligible manufacturing defect.
  • The delivered product does not match the confirmed order.

All return and exchange requests are subject to verification.

3. Product Condition

For an approved return or exchange, the product should, where applicable:

  • Be unused and in acceptable condition.
  • Include the original packaging.
  • Include all supplied accessories and components.
  • Not have customer-caused damage or modifications.

4. Wrong Product

If you receive a different product from the one you ordered, contact Hubstool within 7 days.

Please provide:

  • Order number
  • Product name
  • Clear photographs
  • Video, where required

After verification, Hubstool may arrange an exchange or another suitable resolution.

5. Damaged Product

If your product arrives damaged, contact Hubstool within 7 days of delivery.

Customers are encouraged to take clear photographs and, where possible, record an unboxing video showing the parcel and product condition.

Our team will review the claim before approving a return or exchange.

6. Missing Accessories or Components

If an expected accessory or component is missing from your package, contact Hubstool within 7 days.

We may request photographs, videos, product details, or other information to verify the claim.

7. Defective Products

If a product has a suspected manufacturing defect, contact Hubstool within 7 days.

Depending on the product, the issue may be handled under the applicable warranty terms.

Hubstool may require product inspection or testing before approving an exchange, repair, or other solution.

8. Non-Returnable Situations

A return or exchange may not be accepted when damage or problems result from:

  • Improper use
  • Accidental damage
  • Physical abuse
  • Incorrect installation
  • Incorrect electrical connection
  • Unauthorized repair
  • Unauthorized modification
  • Normal wear and tear
  • Misuse of the product
  • Failure to follow manufacturer instructions

9. Change of Mind

Returns based only on a change of mind are not automatically accepted.

If you want to return a product because you no longer need it, ordered the wrong item, or changed your preference, contact Hubstool first. Any such request will depend on product condition, category, and approval.

10. Return Shipping

If Hubstool confirms that the wrong, damaged, missing, or eligible defective product was supplied, Hubstool may arrange the applicable return process.

For other approved returns, return delivery charges may be the customer’s responsibility.

11. Product Inspection

Returned products may be inspected before an exchange, repair, replacement, or refund is approved.

The inspection may include checking:

  • Product condition
  • Serial or model information
  • Accessories
  • Packaging
  • Physical damage
  • Signs of misuse
  • Reported defect

12. Exchange

An exchange depends on product availability.

If the same product is unavailable, Hubstool may offer another suitable solution after reviewing the case.

13. How to Request a Return or Exchange

Contact Hubstool within 7 days of receiving your order.

Please provide:

  • Order number
  • Customer name
  • Mobile number
  • Product name
  • Reason for return
  • Photos or video of the issue

Complaint Number: 0334-9410934

Customer Support: 0328-8609300

Customer Support: 0328-9100994

Please do not send a product back without first receiving return instructions from Hubstool.

14. Important Notice

The 7-day return and exchange period starts from the date the customer receives the order.

All return, exchange, refund, and warranty requests are subject to the applicable Hubstool policies and verification of the reported issue.

 

Refund Policy

Last Updated: September 2026

At Hubstool, we aim to provide a clear and fair refund process. Refunds are available for eligible cases approved under our Return & Exchange Policy or when Hubstool cannot fulfill a confirmed order.

1. When a Refund May Apply

A refund may be considered when:

  • Hubstool cannot fulfill a confirmed order.
  • An eligible returned product is approved for a refund.
  • A prepaid order is cancelled before dispatch and qualifies for a refund.
  • Hubstool approves a refund after reviewing a return, exchange, or product-related complaint.

All refund requests are subject to verification.

2. 7-Day Refund Request

For eligible product-related issues, customers should contact Hubstool within 7 days of receiving the order.

The 7-day period applies to eligible cases covered by our Return & Exchange Policy.

3. Cash on Delivery Orders

For Cash on Delivery orders, customers normally pay when the parcel is delivered. Since no advance payment is collected, a refund is generally not required for a COD order.

If a customer has made a separate payment, the applicable refund will be handled after verification.

4. Prepaid Orders

For prepaid orders, an approved refund will be processed using an appropriate payment method agreed with the customer.

Customers may be asked to provide the necessary payment or account information required to process the refund.

5. Refund Processing

Refund processing time may depend on:

  • Product inspection
  • Return delivery
  • Payment method
  • Banking or payment service
  • Order verification
  • Internal processing

Hubstool will inform the customer if additional information is required.

6. Partial Refunds

Where applicable, Hubstool may approve a partial refund if only part of an order qualifies for a refund.

7. Refund Exclusions

A refund may not be approved for products damaged or affected by:

  • Improper use
  • Accidental damage
  • Physical abuse
  • Incorrect installation
  • Incorrect electrical connection
  • Unauthorized repair
  • Unauthorized modification
  • Normal wear and tear
  • Misuse
  • Failure to follow manufacturer instructions

8. Return Before Refund

Where a product must be returned, Hubstool may inspect the product before approving a refund.

The refund decision will depend on the condition of the returned product and the applicable Return & Exchange Policy.

9. Contact for Refunds

For refund questions or complaints, contact Hubstool with:

  • Order number
  • Customer name
  • Mobile number
  • Product name
  • Reason for refund request

Complaint Number: 0334-9410934

Customer Support: 0328-8609300

Customer Support: 0328-9100994

Please contact Hubstool before sending any product back.

Cancellation Policy

Last Updated: September 2026

Customers may request cancellation of an order before dispatch.

1. Before Dispatch

If you want to cancel an order, contact Hubstool as soon as possible through WhatsApp or our official customer support channel.

We will try to cancel the order before it is handed to the courier.

2. After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may need to receive the parcel and follow the applicable Return & Exchange Policy, where eligible.

3. COD Orders

Repeated refusal or cancellation of confirmed Cash on Delivery orders may affect our ability to offer COD service for future orders.

4. Hubstool Cancellation

Hubstool may cancel an order when:

  • The product is unavailable.
  • Product information or pricing contains an obvious error.
  • The customer information cannot be verified.
  • The delivery address cannot be serviced.
  • The order appears fraudulent or suspicious.
  • The customer does not confirm the order when confirmation is required.

If payment has already been received for an order cancelled by Hubstool, an applicable refund will be arranged.

 

Warranty Policy

Last Updated: September 2026

Hubstool does not provide a warranty on products unless a specific warranty is clearly stated by Hubstool or the manufacturer.

For product issues reported within 7 days of receiving the order, customers may contact Hubstool for resolution under our Return & Exchange Policy.

1. No General Warranty

Products sold by Hubstool do not automatically include a warranty. Warranty coverage is only available where it is specifically mentioned on the product listing, invoice, packaging, warranty card, or manufacturer documentation.

2. 7-Day Issue Resolution

If a product has a problem within 7 days of receipt, the customer should contact Hubstool.

Depending on the issue and product condition, Hubstool may offer:

  • Exchange
  • Replacement
  • Repair, where applicable
  • Refund, where approved

The product may need to be inspected before a resolution is approved.

3. Issues Not Covered

Issues caused by the following may not qualify for return, exchange, or refund:

  • Accidental damage
  • Physical damage
  • Improper use
  • Incorrect installation
  • Unauthorized repair
  • Product modification
  • Incorrect electrical connection
  • Water or liquid damage where not supported
  • Normal wear and tear
  • Misuse
  • Failure to follow manufacturer instructions

4. After 7 Days

After the 7-day period from the date of receipt, Hubstool generally does not accept product-related claims unless a specific manufacturer or seller warranty is clearly provided with that product.

5. How to Report an Issue

Customers should contact Hubstool within 7 days and provide:

  • Order number or invoice
  • Product name
  • Product model
  • Description of the issue
  • Photos or videos where required

The product may need inspection before a final decision.

6. Customer Support

Complaint Number: 0334-9410934
Customer Support: 0328-8609300
Customer Support: 0328-9100994

Please contact Hubstool before sending any product back.


Payment Policy

Last Updated: September 2026

Hubstool provides convenient and transparent payment options for customers in Pakistan.

1. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

Customers pay the order amount to the courier at the time of delivery.

2. Prepaid Payment

Hubstool accepts prepaid payments through available payment methods, including credit and debit card payments where supported.

Customers will receive the required payment instructions through an official Hubstool communication channel.

3. Credit & Debit Card Payment

Customers may pay for eligible orders using a credit or debit card through the available payment method provided by Hubstool.

Card payments may be subject to payment gateway or bank processing requirements.

4. Prepaid Discount

Hubstool may offer a 5% discount on eligible prepaid orders.

The discount may depend on the product, order, payment method, or promotional offer.

5. Order Confirmation

Some orders may require confirmation through phone call or WhatsApp before dispatch.

6. Pricing

All prices are displayed in Pakistani Rupees (PKR) unless stated otherwise.

Prices and promotions may change without prior notice. Confirmed orders will generally be handled according to the price confirmed at the time of order.

7. Payment Security

Customers should only make payments using official Hubstool payment methods and payment instructions.

Do not send money to an individual or account claiming to represent Hubstool unless the payment method has been confirmed through an official Hubstool communication channel.

 

Cash on Delivery Policy

Last Updated: September 2026

Hubstool offers Cash on Delivery (COD) for eligible products and delivery locations across Pakistan.

How COD Works

  1. Place your order.
  2. Hubstool confirms your order where required.
  3. Your order is dispatched through a courier partner.
  4. Pay the required amount to the courier upon delivery.

Order Verification

Hubstool may contact customers by phone or WhatsApp before dispatch to confirm the order.

We may request confirmation of:

  • Name
  • Complete address
  • Mobile number
  • Product
  • Quantity
  • Order amount

Customer Responsibility

Customers should provide accurate delivery details and remain available to receive the parcel.

Repeated refusal of confirmed COD orders without a valid reason may affect future COD availability.

Delivery Charges

  • Orders above Rs. 5,000: Free delivery
  • Orders below Rs. 5,000: Rs. 300 delivery charge

Special delivery conditions may apply to certain remote areas or products.

Payment

The full applicable amount should be paid to the courier at delivery.

Customers should not make advance payments to a courier representative unless specifically instructed through an official Hubstool payment process.

 

Allow to Open Policy 

Last Updated: September 2026

At Hubstool, customers can check their order before payment where our Allow to Open Policy  service is available.

1. Allow to Open Policy Service

Allow to Open Policy  is allowed in city areas. Customers can open the parcel in front of the courier representative and check the product before making payment.

Allow to Open Policy is not available in village or rural areas.

2. What Customers Can Check

Customers can briefly check:

  • Product name and model
  • Product quantity
  • Visible condition
  • Any visible damage
  • Available accessories

Customers should not use or operate the product during the parcel inspection.

3. Village Areas

For village and rural addresses, the Allow to Open Policy facility is not available. Customers must receive the parcel according to the courier’s normal delivery procedure.

If the received product is wrong, damaged, missing, or has an eligible issue, contact Hubstool within 7 days of receiving the order.

4. Important

Allow to Open Policy allows customers to check the parcel before payment. It does not mean that every product can be returned for any reason.

Return, exchange, refund, and other claims remain subject to Hubstool’s applicable policies.

 

Privacy Policy

Last Updated: September 2026

At Hubstool, we respect your privacy and take reasonable steps to protect the personal information you provide when using our website, placing an order, or contacting us.

1. Information We Collect

Depending on how you use our services, we may collect:

  • Name
  • Mobile number
  • Email address
  • Delivery address
  • Billing and payment information
  • Order details
  • Product information
  • Communication history with Hubstool
  • Website usage information
  • Information required to process and deliver your order

2. How We Use Your Information

We may use your information to:

  • Process and confirm orders
  • Deliver products
  • Contact customers about orders
  • Provide customer support
  • Handle returns, exchanges, refunds, and warranty claims
  • Improve our website and services
  • Prevent fraud and misuse
  • Send order and delivery updates
  • Send promotional communications where permitted

3. Sharing Customer Information

We may share necessary customer information with trusted service providers when required to operate our business.

For example, we may provide your name, mobile number, and delivery address to courier or logistics partners for order delivery.

We do not sell customer personal information as a business practice.

4. Website Analytics and Marketing

Hubstool may use cookies, analytics tools, advertising tools, pixels, and similar technologies to understand website activity, improve our services, measure advertising performance, and improve the customer experience.

Third-party platforms may collect or process information according to their own privacy policies.

5. Cookies

Our website may use cookies and similar technologies to:

  • Remember preferences
  • Understand website usage
  • Improve website functionality
  • Support analytics
  • Improve advertising and marketing

Customers may be able to manage cookies through their browser settings.

6. Data Security

Hubstool takes reasonable measures to protect customer information from unauthorized access, misuse, or disclosure.

However, no internet-based system can guarantee complete or absolute security.

7. Customer Privacy Requests

If you have questions about your personal information or privacy, you can contact Hubstool through our official contact details.

For order-related requests, please provide your order number and registered mobile number where applicable.

8. Policy Updates

Hubstool may update this Privacy Policy when our services, website, or applicable requirements change.

Any updated version will be published on this page with the latest update date.

 

Terms & Conditions

Last Updated: September 2026

Welcome to Hubstool. By accessing our website, contacting us, or placing an order, you agree to these Terms & Conditions and the applicable policies published on our website.

1. About Hubstool

Hubstool is an online store offering tools, hardware, machinery, equipment, accessories, and related products in Pakistan.

2. Product Information

We aim to provide accurate product information, images, specifications, prices, and availability.

Product specifications, packaging, accessories, or designs may change due to manufacturer updates or stock variations.

Customers should review the available product information before placing an order.

3. Product Images

Product images are provided for product identification and presentation.

Minor differences in packaging, color, accessories, or design may occur due to manufacturer or stock changes.

4. Prices

All prices are displayed in Pakistani Rupees (PKR) unless stated otherwise.

Prices, promotions, discounts, and product availability may change without prior notice.

Confirmed orders will generally be handled according to the price confirmed at the time of order.

5. Orders

Orders may require confirmation through phone call or WhatsApp before dispatch.

Hubstool may cancel or decline an order in cases including:

  • Product unavailability
  • Incorrect pricing or product information
  • Incomplete or incorrect customer information
  • Delivery limitations
  • Suspicious or fraudulent activity

6. Customer Information

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • Complete delivery address
  • City
  • Product name and quantity

Hubstool is not responsible for delivery issues caused by incorrect or incomplete customer information.

7. Payment

Hubstool offers Cash on Delivery (COD) for eligible orders and locations.

Prepaid payment, including credit and debit card payment, may also be available for eligible orders.

A 5% discount may be available on eligible prepaid orders according to the applicable offer.

8. Delivery

Delivery is subject to the Hubstool Shipping Policy.

Delivery times may vary depending on location, courier service, weather, holidays, and other circumstances outside Hubstool’s control.

9. Open Parcel

Open Parcel service is available only in city areas where the service is provided.

Open Parcel is not available in village or rural areas.

Where available, customers may briefly check the parcel before making payment in the presence of the courier representative.

10. Returns and Exchanges

Returns and exchanges are handled according to the Hubstool Return & Exchange Policy.

Eligible product issues must generally be reported within 7 days of receiving the order.

11. Warranty

Products sold by Hubstool do not automatically include a warranty.

Where a specific manufacturer or seller warranty is provided, the applicable warranty terms will apply.

Product issues reported within 7 days may be handled according to the Hubstool Return & Exchange Policy.

12. Intellectual Property

Hubstool’s website content, branding, graphics, logos, product content, and original written material may not be copied, reproduced, modified, or commercially used without permission.

13. Website Use

Customers must not use the website for:

  • Unlawful activities
  • Fraudulent activities
  • Unauthorized access
  • Attempts to damage or disrupt the website
  • Activities that may harm Hubstool or other customers

14. Policy Changes

Hubstool may update these Terms & Conditions and other website policies when necessary.

The updated version will be published on the relevant page with the latest update date.

15. Contact

For questions regarding these Terms & Conditions, customers can contact Hubstool using the official contact information published on the Contact Us page.

 

Contact Hubstool

Need help choosing a tool, checking an order, or asking about a product?

Our team is available to help with product information, orders, delivery, returns, exchanges, and product-related questions.

Customer Support

Complaint Number: 0334-9410934

Customer Support: 0328-8609300

Customer Support: 0328-9100994

Email: toolhub3@gmail.com

Location: Tehsil Road, near HBL Main Branch, Jhelum, Punjab, Pakistan

For Order Support

Please keep the following information ready:

  • Order number
  • Customer name
  • Mobile number
  • Product name
  • Delivery city

For product-related questions, you can also send us the product name or product link.

Business & Bulk Orders

For wholesale, commercial, contractor, workshop, or bulk requirements, contact our team for product availability and quotation details.

We aim to respond to customer inquiries as quickly as possible.

About Hubstool

Tools, Hardware & Equipment in Pakistan

Hubstool is a Pakistan-based online tools and hardware store serving customers looking for reliable tools, equipment, accessories, and workshop products.

Our goal is simple: make it easier for customers in Pakistan to find the right tools at competitive prices.

What We Offer

Our product range includes:

  • Power Tools
  • Hand Tools
  • Cordless Tools
  • Drill Machines
  • Impact Tools
  • Pressure Washers
  • Welding Machines
  • Measuring Tools
  • Tool Kits
  • Safety Equipment
  • Power Tool Accessories
  • Cleaning Tools
  • Gardening Tools
  • Hardware Products

We continue to expand our range based on customer needs and market demand.

Brands & Products

Hubstool offers products from recognized tool and equipment brands. Product specifications, warranty coverage, and included accessories may vary by product.

We aim to provide clear product information so customers can make informed purchasing decisions.

Our Service

We serve customers across Pakistan and provide convenient ordering and delivery options.

Depending on the order and location, customers may use Cash on Delivery and other available payment methods.

Our Commitment

We focus on:

Product Choice
A growing range of tools and equipment for home, workshop, construction, maintenance, and professional applications.

Clear Information
We aim to provide accurate product descriptions and specifications.

Customer Support
Our team helps customers with product questions, orders, delivery, returns, and warranty queries.

Nationwide Service
We work to make tools accessible to customers across Pakistan.

Hubstool

Whether you are a DIY user, technician, contractor, workshop owner, tradesperson, or professional, Hubstool aims to provide practical tools and equipment for your work.

Thank you for choosing Hubstool.

Frequently Asked Questions

1. What is Hubstool?

Hubstool is a Pakistan-based online store offering tools, hardware, machinery, equipment, accessories, and related products.

2. Do you deliver across Pakistan?

Yes. Hubstool offers delivery across Pakistan through available courier and logistics services.

3. Do you offer Cash on Delivery?

Yes. Cash on Delivery (COD) is available for eligible products and locations.

4. What are your delivery charges?

Orders above Rs. 5,000 qualify for free delivery.

Orders below Rs. 5,000 have a standard delivery charge of Rs. 300.

5. What payment methods does Hubstool accept?

Hubstool accepts Cash on Delivery, credit cards, debit cards, and online banking payments for eligible orders.

Available payment methods may depend on the order and payment service.

6. Do you offer a prepaid discount?

Yes. Hubstool may offer a 5% discount on eligible prepaid orders. The discount may depend on the product, order, payment method, or promotional offer.

7. Can I open my parcel before payment?

Yes. Open Parcel is allowed in city areas where the service is available.

Open Parcel is not available in village or rural areas.

8. What can I check when opening my parcel?

Customers can briefly check the product name, model, quantity, visible condition, visible damage, and basic accessories where practical.

The product should not be used or operated during inspection.

9. Can I return a product?

Eligible products may be returned or exchanged according to the Hubstool Return & Exchange Policy.

Eligible product issues must generally be reported within 7 days of receiving the order.

10. What if I receive the wrong product?

Contact Hubstool within 7 days of receiving the order and provide your order details and clear photos or videos where required.

After verification, Hubstool will provide an appropriate resolution according to the Return & Exchange Policy.

11. What if my product arrives damaged?

Contact Hubstool within 7 days of receiving the order and provide clear photos or videos where required.

The issue will be reviewed according to the Return & Exchange Policy.

12. Do products have a warranty?

Products sold by Hubstool do not automatically include a warranty.

If a specific manufacturer or seller warranty is provided, the applicable warranty terms will be stated on the product page, invoice, warranty card, packaging, or manufacturer documentation.

13. What happens if my product has an issue within 7 days?

Contact Hubstool within 7 days of receiving the order.

Depending on the issue and product condition, an eligible claim may result in an exchange, replacement, repair where applicable, or refund according to the applicable policy.

14. Can I cancel my order?

Yes. You can request cancellation before dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

15. How can I order from Hubstool?

You can place an order through the Hubstool website or through the official Hubstool WhatsApp/customer support ordering process where available.

16. Do you sell tools for professionals?

Yes. Hubstool offers products for DIY users, technicians, workshops, contractors, maintenance work, construction applications, and professional users.

17. Do you offer bulk orders?

Yes. Customers looking for wholesale, commercial, contractor, workshop, or bulk quantities can contact Hubstool for product availability and quotation information.

18. How can I contact Hubstool?

You can contact Hubstool through:

Complaint Number: 0334-9410934

Customer Support: 0328-8609300

Customer Support: 0328-9100994

Email: toolhub3@gmail.com

Location: Tehsil Road, near HBL Main Branch, Jhelum, Punjab, Pakistan

19. Is Open Parcel available in village areas?

No. Open Parcel is only available in eligible city areas. It is not available in village or rural areas.

20. What payment methods are available for online orders?

For online payments, Hubstool may accept credit cards, debit cards, and online banking payments through the available payment service.

21. What should I do if I receive a missing item or accessory?

Contact Hubstool within 7 days of receiving the order with your order details and photos or videos where required.

The issue will be reviewed according to the Return & Exchange Policy.

22. What if I receive a defective product?

Contact Hubstool within 7 days of receiving the order.

The product may need inspection before Hubstool approves an exchange, replacement, repair, or refund where applicable.

23. Are all products covered by warranty?

No. Hubstool products do not automatically carry a warranty.

Any specific warranty will be mentioned in the applicable product or manufacturer documentation.

24. What happens after the 7-day period?

After 7 days from the date of receipt, Hubstool generally does not accept product-related claims unless a specific manufacturer or seller warranty applies.

25. Where can I read Hubstool’s policies?

Customers can review the Hubstool Shipping Policy, Return & Exchange Policy, Refund Policy, Payment Policy, Warranty Policy, Open Parcel Policy, Privacy Policy, and Terms & Conditions on the website.

 

Wholesale & Bulk Order Policy

Last Updated: September 2026

Hubstool welcomes inquiries from businesses, contractors, workshops, retailers, institutions, and professional users looking to purchase tools and equipment in larger quantities.

1. Who Can Request a Bulk Order?

Bulk purchasing is suitable for:

  • Hardware stores
  • Tool retailers
  • Contractors
  • Construction companies
  • Workshops
  • Maintenance teams
  • Factories
  • Businesses
  • Institutions
  • Professional users

2. Bulk Quantity

Bulk pricing depends on:

  • Product
  • Brand
  • Quantity
  • Stock availability
  • Order requirements
  • Delivery location

Not every product will have the same bulk pricing structure.

3. How to Request a Quote

Contact Hubstool with:

  • Your name or business name
  • Product name
  • Product model
  • Required quantity
  • Delivery city
  • Contact number

Our team can then check availability and provide applicable pricing information.

4. Bulk Pricing

Bulk discounts are not automatically available on every product.

Where a special bulk price is available, it will be communicated to the customer before order confirmation.

5. Product Availability

Bulk orders depend on current stock. If the requested quantity is not immediately available, Hubstool may provide an estimated availability or alternative option.

6. Delivery

Bulk orders may require different delivery arrangements depending on product quantity, weight, size, and destination.

Any additional delivery arrangements or charges will be discussed before confirmation.

7. Order Confirmation

A bulk order is considered confirmed only after Hubstool and the customer agree on the product, quantity, price, delivery arrangements, and applicable payment terms.

8. Contact Us

For wholesale and bulk purchasing inquiries, contact Hubstool through our official contact details.

Complaint Number: 0334-9410934

Customer Support: 0328-8609300

Customer Support: 0328-9100994

Email: toolhub3@gmail.com

Location: Tehsil Road, near HBL Main Branch, Jhelum, Punjab, Pakistan